We ship your orders from
various international warehouses (US, Canada, Malaysia and Singapore).
Our stock is spread out over multiple fulfilment centres in order for
them to get to you faster. This means orders containing multiple items
may be shipped individually. You may receive one item before the next.
So don't panic if you don't receive all of your items at once…they are
on the way. Therefore, the partial shipment could be applied to
finishing processing your order, we will send it to the shipping
company and it will be completely handled by them. After arriving to
your country, it will be handled by your country's postal service. So
please kindly contact your local post when it arrived at your country.
note that we are only able to make change to your order if it has not
been fulfilled yet. If you want to change anything in your order, please
contact us via email firstname.lastname@example.org within 24 hours after placing your order.
We always try to bring the best quality product to customers.
However, there are many factors that affect negatively to the quality,
especially shipping factor, that make our products be defective or
If you received a defective/damaged item, please kindly contact us by sending an email to email@example.com, tell us about your problem and don't forget to attach photos/videos which can clearly show the problem.
are 3 options that we can offer you, that we will send you a
replacement, or you return our product to get a full refund or you can
keep the product and we refund you 50%. Please be informed that you can
only choose 1 of 3 options above, and it is the final solution for your
Step 1: Contact your nearest post office and provide them your ID card or tracking number to find out its status.
Step 2: If you can not find out anything, contact our Customer Service department by sending an email to firstname.lastname@example.org and provide your shipping address again.
3: If the address you provided in the email matches with your shipping
address in our system, we are willing to send you a replacement or
refund you 50%. Please be notified that these 2 options are our final
solution for your request.
If not, it
was probably your careless as filled in a wrong address, thus we could
not deliver your packet. In this situation, we need you pay some extra
fees for sending you a replacement. This is the only option for you in
In case of providing us an incorrect shipping address, you should contact us immediately by sending an email to email@example.com and provide us your correct address. We will check whether we can change it for you.
your order was shipped out, we are really sorry that we are not able to
change it for you nor sending you another packet without any fee.